The QM Process Library describes the processes of Quality Management utilizing the market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM-project implementation.

Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

• saves the awful evaluation of necessary processes in the beginning of your Quality Management project

• provides a check for completeness for your planned process model

• shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented Quality Management from practice. From the QM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.