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Internationally proven tools and processes of IT Service Management

according to ITIL® and ISO 20000

as immediately implementable process sets or as editable process libraries for instant download

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 1000 successful others too:

 


Make your selection below:

Downloadable templates via permanent reading access to the development system of the ITSM Process Library

(always most current version according to ISO 20000 and ITIL® 4)

All content downloadable in pdf-format.

Editable ITSM Process Library for SAP Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML-compatible systems

(according to ISO 20000 and ITIL® 4)

Tenderable Role Descriptions


  In response to many customer requests, we have retained the division of the process packages according to ITIL® 4 along the service lifecycle - new processes from ITIL® 4 have been assigned to the phases of the service lifecycle.

 

Reading access Service Strategy

Reading access Service Design

Reading access Service Transition

Reading access Service Operation

Reading access Service Improvement

6 practices (ITIL® 4)

33 processes

 

11 practices (ITIL® 4)

39 processes

 

8 practices (ITIL® 4)

37 processes

 

6 practices (ITIL® 4)

25 processes

 

3 practices (ITIL® 4)

8 processes

  

Permanent reading access development system

tenderable role descriptions

all process documents

all checklists

all content downloadable in pdf-format

German & English

€ 95.-

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

Buy now

€ 125.-

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

Buy now

€ 105.-

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

Buy now

€ 85.-

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

Buy now

€ 45.-

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

Buy now

Saving hint: complete package (all 5 process sets) with 20% price advantage

€ 364.-

Buy now


Hints:

The access to the free sample of the reading access is provided via Digistore24 in case you click the respective link.

The permanent access grants the permanent availability of current new developments of the ITSM Process Library.


Editable ITSM Process Library for the Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML for compatible systems

Click here for more details about the ITSM Process Library

Click the picture for the general product description

143 processes

34 interface diagrams

55 tenderable roles

RACI-matrices

checklists and templates

Register for a free and non-binding test

ITSM Prozessbibliothek kostenlos testen ITSM Prozessbibliothek kostenlos testen
for SAP Signavio Process Manager for Software AG ARIS

All details about the deliverables and purchasing of the ITSM Process Library


Go to order

for SAP Signavio

for Software AG ARIS

for BPMN 2.0 XML


Collection of detailed role descriptions for setting up your ITSM organization respective for job advertizing

Glossary of ITSM roles according to ISO 20000 und ITIL®4

55 role descriptions

pdf-format

€ 49.-

Lesen Sie unsere kostenlose Leseprobe - ITIL® 2011 Prozesse der Service Strategy

 Jetzt kaufen


 Free access to our ITSM archive!

All customers of the complete package will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!


All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of Digistore24.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.


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These process descriptions are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the  market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


ITIL® ist eingetragenes Warenzeichen der AXELOS Limited.

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