		.... best practice of ITSM ....

ITSM Shop

Internationally proven processes of IT Service Management

according to ITIL^® and ISO 20000

as editable process library for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 100 successful others too:

Our most superb feedback:

Abel - ITIL^® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.
(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).

ITIL^® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

Click the picture for more details and the free registration for test!

Processes,

Interface diagrams,

Tenderable roles,

RACI-matrices,

Checklists and templates

Versions & Prices

for SAP Signavio Process Manager

for Software AG ARIS

XML for all BPMS 2.0-compatible systems

Download License Terms for the ITSM Process Library:

Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library:

General Management Practices:

Architecture Management (new)
Project Management (new)
Risk Management (new)
Workforce & Talent Management (new)
Continual Improvement (changed)
Financial Management (changed)
Organizational Change Management (changed)
Portfolio Management (changed)
Relationship Management (changed)
Information Security Management (not changed)
Knowledge Management (not changed)
Measurement & Reporting (not changed)
Strategy Management (not changed)
Supplier management (not changed)

Service Management Practices:

Business Analysis (new)
Capacity & Performance Management (changed)
Change Control (changed)
IT Asset Management (changed)
Monitoring & Event Management (changed)
Release Management (changed)
Service Configuration Management (changed)
Service Design (changed)
Service Desk (changed)
Availability Management (not changed)
Incident Management (not changed)
Problem Management (not changed)
Service Catalogue Management (not changed)
Service Continuity Management (not changed)
Service Level Management (not changed)
Service Request Management (not changed)
Service Validation & Testing (not changed)

Technical Management Practices:

Software Development & Management (new)
Deployment Management (changed)
Infrastructure & Platform Management (not changed)

By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL® 2011 including the amendments of ITIL® 4 for the Signavio Process Manager can now also be purchased individually - just visit our ITSM-Portal, click the respective process or select the Lifecycle-phase below:

Service Strategy

Service Design
Service Transition
Service Operation
Service Improvement

Hints for BPMN 2.0 XML-compatible systems

You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:

2.14.2. Incident- and Request Registration

Scope of delivery of the BPMN 2.0 XML-version:

All detail processes
All accompanying detail descriptions in an Excel-file
All accompanying role descriptions and checklists in Word-format and as PDF
Reading access to our development system for gathering information how all deliverables fit together

All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of Digistore24.

Charging is executed by secure transaction via Digistore24.

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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The ITSM Process Library describes the processes of IT Service Managements utilizing the market leading process management systems SAP Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML for compatible systems notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

saves the awful evaluation of necessary processes in the beginning of your ITSM project

provides a check for completeness for your planned ITSM process model

shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.

ITIL^® is a registered trademark of AXELOS Limited.

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