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Internationally proven processes of IT Service Management according to ITIL^® and ISO 20000 as editable process library for BPMN 2.0 XML-compatible systems Click the picture for more details and the registration for a free test! 143 processes 34 interface diagrams 55 tenderable roles RACI-matrices checklists and templates Delivery as zip-file Versions & Prices The prices mentioned here are only valid for purchases via this portal and excluding VAT! One language English € 3.690.- British English New: Lease purchase with 24 monthly installments (24 x € 153.75) American English New: Lease purchase with 24 monthly installments (24 x € 153.75) Multi-lingual English-German € 5.490.- British English-German New: Lease purchase with 24 monthly installments (24 x € 228.75) American English-German New: Lease purchase with 24 monthly installments (24 x € 228.75) Download License Terms for the ITSM Process Library: Language versions with German as leading language For conventional order-processing Here the standard list-prices are valid according to the product specification download offer down license terms download order form Find other versions All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of Digistore24. Charging is executed by secure transaction via Digistore24. Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically. All our ITSM templates come with a 60 day money back guarantee. Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Just click the button, register and earn 30% commission! The ITSM Process Library describes the processes of IT Service Managements utilizing the market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation. Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that saves the awful evaluation of necessary processes in the beginning of your ITSM project provides a check for completeness for your planned ITSM process model shows the internal and external process interfaces of the IT Service Management accelerating your project remarkably and hence saving costs (especially external consulting costs). The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus. ITIL^® is a registered trademark of AXELOS Limited.
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